Why You Should Love Patient Complaints

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Why You Should Love Patient Complaints
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Are you tired of hearing patients complain about the practice?  Do you see it as a problem or an opportunity?  We at PMI love complaints because it provides an opportunity to improve your practice.  Whether the complaint is about patient wait time or unexpected bills, practices need to embrace patient complaints as an opportunity to carefully evaluate whether or not the practice needs to tweak their process(es) or find more effective ways to calibrate patient expectations.

 

By taking the time to keep a running list, it helps to identify patterns, if any, that point to areas that need improvement.  Check out the video below to dive in a bit deeper on why we love patient complaints.
Picture of Paul Vanchiere, MBA

Paul Vanchiere, MBA

For over 15 years, Paul has dedicated himself exclusively to addressing the financial management, strategic planning, and succession planning needs of pediatric practices. His background includes working for a physician-owned health network and participating in physician practice acquisitions for Texas's largest not-for-profit hospital network, giving him a distinctive insight into the healthcare sector. Paul is adept at conducting comprehensive financial analysis, physician compensation issues, and managed care contract negotiations. He established the Pediatric Management Institute to offer a wide range of services tailored to pediatric practices of all sizes and stages of development, with a focus on financial and operational challenges. Additionally, Paul is actively involved in advocacy efforts to ensure healthcare access and educational opportunities for children with special needs.

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