Chip & Paulie Webinar 4 (April 7, 2020)
In a webinar discussing the challenges faced by pediatric practices amid the COVID-19 pandemic, the speakers emphasized the importance of maintaining cash flow, adopting telemedicine, and utilizing available financial aid programs like the SBA loans. They stressed the critical role pediatricians play in the healthcare system, suggesting that this crisis could ultimately highlight and elevate the value of their work. Additionally, they encouraged pediatricians to use this time for essential tasks like cleaning up accounts receivable and improving practice operations, while also caring for their own mental health and being proactive about patient engagement.
Guests: Dr. Christoph Diasio
1. Emphasis on communicating and engaging effectively with staff and patients during the COVID-19 pandemic.
2. Encouragement to work proactively, such as contacting patients under three months old and checking on them, as well as planning for future patient volume and revenue.
3. Introduction of new resources on the PCC website, including daily updates related to the business impact of COVID-19, social sections for networking, and templates for staff messaging.
4. Importance of telemedicine and obtaining the proper codes for billing, with specific references to recent webinars and educational resources.
5. Discussion about the challenges of obtaining loans under the Paycheck Protection Program (PPP) and the Economic Injury Disaster Loan (EIDL), providing practical advice.
6. Exploration of leadership approaches to motivate and guide staff through the crisis, emphasizing flexibility, and positively addressing challenges.
7. Conclusion with reminders to prioritize self-care, advocate for practice needs, and stay connected through the discussed forums and resources.
Overall, the webinar aimed to provide practical advice and emotional support for pediatric practices navigating the COVID-19 crisis.
