When anaging a team, tough choices are sometimes necessary to ensure effectiveness and accountability. It’s crucial to set clear expectations for staff and hold them accountable to maintain service quality. Reflect on your fairness in setting and enforcing expectations and recognize the hard work of your employees. Avoid letting underperformers lower the morale of diligent workers. Consider the example you are setting for your team in terms of Kindness, Integrity, Dignity, and Service. True leadership involves understanding your environment and empowering your team to perform better. Evaluate your daily management practices and their impact on patient care and service.

Key Takeaways

1. Tough choices may need to be made within the team to improve expectations and accountability.
2. Physicians often fail to hold staff reasonably accountable to clearly defined expectations, compromising customer service.
3. Managers should assess if they are being fair, recognizing hard work, and preventing slackers from lowering team morale.
4. Lack of accountability and necessary tough decisions can lead to a decline in practice performance under competitive pressures.
5. True leadership involves exhibiting Kindness, Integrity, Dignity, and Service while helping staff members provide excellent customer service.