Are you tired of hearing patients complain about the practice? Do you see it as a problem or an opportunity? We at PMI love complaints because it provides an opportunity to improve your practice. Whether the complaint is about patient wait time or unexpected bills, practices need to embrace patient complaints as an opportunity to carefully evaluate whether or not the practice needs to tweak their process(es) or find more effective ways to calibrate patient expectations.
By taking the time to keep a running list, it helps to identify patterns, if any, that point to areas that need improvement. Check out the video below to dive in a bit deeper on why we love patient complaints.