Guests: Dr. Christoph Diasio
1. Emphasis on communicating and engaging effectively with staff and patients during the COVID-19 pandemic.
2. Encouragement to work proactively, such as contacting patients under three months old and checking on them, as well as planning for future patient volume and revenue.
3. Introduction of new resources on the PCC website, including daily updates related to the business impact of COVID-19, social sections for networking, and templates for staff messaging.
4. Importance of telemedicine and obtaining the proper codes for billing, with specific references to recent webinars and educational resources.
5. Discussion about the challenges of obtaining loans under the Paycheck Protection Program (PPP) and the Economic Injury Disaster Loan (EIDL), providing practical advice.
6. Exploration of leadership approaches to motivate and guide staff through the crisis, emphasizing flexibility, and positively addressing challenges.
7. Conclusion with reminders to prioritize self-care, advocate for practice needs, and stay connected through the discussed forums and resources.
Overall, the webinar aimed to provide practical advice and emotional support for pediatric practices navigating the COVID-19 crisis.